Madarn's Bake House | FAQ | Madarn's Bake House



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	Madarn's Bake House FAQ Select one of the topics below to learn more. Click titles once again to collapse topics. • Notice/Ordering How do I order Madarn’s sweet treats? Once you have decided which item you wish to order, all you have to do is add it your "cart". Finally, when you have completed selecting your items click the "view cart" button at the bottom of the page to checkout. Do you ship your sweet treats by mail? Not at this moment, check back in the future. Do you take same day order? Not at this time because we are a very small business with limited resources. How far in advance do I have to place my order? We recommend a minimum 2 days advance notice. Are there any items that require more than two days notice? Yes we need three days notice for cheesecakes and large orders. • Delivery What are the delivery terms? Only orders over $40.00 will be deliver to indicate local address given. Orders under $40.00, have to be picked up in the parking lot of Ike’s store at 2145 Union Avenue at designate time arrange between owner and customer. Payment is required at the time of ordering. Delivery driver do no carry cash or accept payment. Individual must be present for delivery, if not there a redelivery fee will be charged. 2-hour delivery window is required. Our delivery hours are between the hours of 9:00am to 5:00pm Monday-Saturday. How far does Madarn deliver? South of Memphis Hernando, MS, North of Memphis Millington, TN, West of Memphis Marion, AR, and East of Memphis Moscow, TN. • Freshness and Product Info Is my sweet treat fresh? Madarn bakes fresh and from scratch daily Monday-Friday using the riches ingredients. When is my sweet treat baked? We prepare small batches made to order nothing is pre-made seating in a freezer waiting to be delivered. Our mission is to prepare each dessert with patience and heart while focusing on keeping everything fresh and made from scratch. How to store and serve my sweet treat ? Item of choice should be served at room temperature. Cakes and cupcakes with buttercream, fresh fruit, whipped cream, and cheesecakes should be stored in the refrigerator covered in plastic wrap until one to four hours before serving in the refrigerator, depending on the temperature. Warm temperature cause a dessert to reach room temperature faster. Pound cakes and cookies should be wrapped in plastic and store at room temperature away from direct sources of heat. Why do I need to refrigerate my sweet treat? Since we do not add any preservatives or stabilizers our desserts require a little more attention for them to be at their best. • Facts about Madarn’s Bakehouse Do you have a storefront? At the moment we are a delivery bakery business only. Where are you located? We are based out of Memphis, Tennessee. How long has Madarn’s been in business? Since November 2009 Who does Madarn use to process payment made on website? All payments are accepted through PayPal. • Bakery Glossary Cake Filling: Cake filling is what is placed in between each layer of cake on multi-layer cakes. Crumbled Coating: Seals in the crumbs and provides a smooth foundation for the final coat of icing. Final Coating of Icing: Outer coating of icing that is visible on a finished cake. • Products Do you make wedding cakes? You are welcome to serve any of our cakes, but we do not make traditional wedding cakes at this time. Will you personalize my sweet treat? Yes, cakes are the only dessert that we can write inscriptions on up to fours words normally fits on a cake. Do you make products not listed on your current menu? No, the items featured on the menu are what we currently offer. We are continually working to create new combination by redefining old recipes, so check our site often for updates. Do you make sheet cake? We offer 9' round cakes. Do you make custom cakes? No, not at this time this is a service that we plan on offering in the future. Do you offer sweet treats made out of butter alternatives? No, all of our desserts are made using real sweet creamy butter. Butter adds flavor and texture to our dessert and help to keep them fresh. • Refund Policy At Madarn’s Bakehouse, we want you to be pleased with your purchase. For any reason you are not completely satisfied, please notify us immediately. We will take the appropriate steps to ensure you are completely satisfied. Madarn is unable to issue refunds due to customer error (i.e. incorrect address, missed package delivery) or two days after the delivery date.

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